Text Messaging in Slack

Offer your users to contact you by text messages and reply them directly in Slack.

chat with users on your website

Text Messaging in Slack

The Slack-Twilo integration means customers and users can send you text messages, and you can answer them right away without leaving Slack.

Want to try? Text us +1 415-523-8899

support Text Messaging in Slack

Speak easy with Slack

No complicated software. No switching back and forth. Just Slack.

Work fluidly, wherever you are. In all browsers, on desktop, and on mobile.

customer support in Slack
live chat in Slack

Tickets

Tickets make customer support a walk in the park. Just check tickets to see if a conversation is new, or to find out who took care of an old issue.

If the channel is empty it just means there aren't any tickets you need to take care of. You're off the hook!

You can also use tickets to stay organized. Just tag a ticket to move it to a dedicated channel. Is it a tech issue? Tag the ticket and it will move to the developer team. Simple.

Collaboration

Talkus is in Slack, so all those great Slack features are yours to play around with.

Invite team members on Slack into a specific ticket so they can help out, or add text notes to individual visitors so it's easy to recall important information. Working together doesn't need to be complicated.

customer support in Slack

Command and conquer

Make it yours. Connect your backend and create custom responses. Adapt Talkus to make it look, feel, and sound like you.

Many channels, one meeting place

It doesn't matter how users choose to connect with you; live chat, email, text messaging, calls - you see everything in one place, Slack.

Live chat Emails Text Messaging Calls

Start using it now
or book a 10mn demo!

Give Talkus a try! 👉

Free for 14 days. No credit card required.