Offer your users to contact you by text messages and reply them directly in Slack.
The Slack-Twilo integration means customers and users can send you text messages, and you can answer them right away without leaving Slack.
Want to try? Text us +1 415-523-8899
No complicated software. No switching back and forth. Just Slack.
Work fluidly, wherever you are. In all browsers, on desktop, and on mobile.
Tickets make customer support a walk in the park. Just check tickets to see if a conversation is new, or to find out who took care of an old issue.
If the channel is empty it just means there aren't any tickets you need to take care of. You're off the hook!
You can also use tickets to stay organized. Just tag a ticket to move it to a dedicated channel. Is it a tech issue? Tag the ticket and it will move to the developer team. Simple.
Talkus is in Slack, so all those great Slack features are yours to play around with.
Invite team members on Slack into a specific ticket so they can help out, or add text notes to individual visitors so it's easy to recall important information. Working together doesn't need to be complicated.
Make it yours. Connect your backend and create custom responses. Adapt Talkus to make it look, feel, and sound like you.